The Hücker & Hücker company, based in Kelkheim, Germany, specializes in the qualification of cleaning, disinfecting and sterilization machines in medical offices, hospitals, and manufacturers of medical devices.
The company is authorized to supply audit reports regarding sterilization and cleaning machines for medical equipment. Deliverables consist of printed documents, from 15 to 100 pages each, detailing the tests carried out and giving results and recommendations.
The report is a valuable document that proves the company's added value. The Hücker & Hücker company is very demanding as to the quality of its reports and faces increasing shorter lead times from clients.
After having searched in vain for document production solutions in Europe, Mr. Bjarne Hücker came to Calenco with three major requirements:
An on-site study with the director established the organizational steps in place and includes the line of business and constraints of evaluators in the field:
From this study it was discovered that these steps carried numerous constraints that each evaluator had to overcome individually in the field. All of this resulted in a loss of time and coherence in the methods used.
Other than the cost of production, the impact on the quality of the report and the delay in making it available to the client was glaring.
What's more, this loss of time for a low value-added activity could be demotivating for the team of evaluators.
Along with the director of the Hücker company, it seemed important to us to recreate synergy and complementarity between the headquarters' supervisors and the evaluators in the field.
We were able to identify specific common content for each machine.
This structuring eliminated the evaluator having to re-enter or copy/paste from one document to another to create the report
In addition, a filtering system by model automatically selects content
Evaluators enter field data directly on their tablets.
A customized input form by machine model indicates the fields to complete.
They may also directly add photos taken with the tablet to bolster the report.
Access to the form is made in both Online and Offline mode.
Implementing the solution allowed Hücker's management to establish a new organization.
Supervisors may adapt the input form based on the machine model or work habits of the evaluator.
The upstream preparation and organization work carried out by supervisors is appreciated by the teams in the field.
Productivity gains related to upstream work are directly measurable.
Evaluators no longer have preparation work to do before making their rounds. On-site, they are guided by a form that is customized to the machine, which they will complete directly on their tablet.
They have time to devote on the quality of the audit (texts, photos).
They can enhance their work.
In this way, the goal of creating synergy between supervisors and evaluators is met.
The work is now collaborative. The measurable result if a team result.
Strong gains in productivity and quality.
The diagram below illustrates the synergy between the evaluator in the field and the supervisor at headquarters
Thanks to being able to enter information on the tablet in offline mode, after syncing, the results can be sent to headquarters. The supervisor can approve the report and publish it on the site in the client space.
The supervisor analyzes the data in real time and can ask the evaluator to carry out an audit. This will improve the quality of the report without increasing site visit costs.
Hücker clients can receive a report quickly and carry out interventions on the equipment and services concerned if necessary.
Thanks to structuring of the input form and automatic formatting, the report is complete, easy to read in a homogeneous presentation in the company charter.