Created in 1993, Ikosoft is a professional software development company specializing in the management of hair salons, beauty salons and spas (billing, customer management, inventory management, marketing, etc.).
Interview with Véronique Dumond, management assistant atIkosoft
We needed a platform that lets us easily write our manuals in multiple languages. We searched the Internet, and the solutions we found seemed complicated. We just need a simple tool for people who are accustomed to using Word. To us, Calenco seemed to be the most suitable solution for writing, updating and translating our manuals.
Until now, we were creating manuals in Word and sending the documents out to be translated in various countries. Each time we made modifications, it was complicated. So, the long-term plan is to use Calenco for all of our manuals.
We are eagerly awaiting the new translation platform built into Calenco to translate our manuals without wasting time sending files back and forth.
At the start, I was worried about how much work it would be to migrate all of our Word documents to Calenco.
In the beginning, we started with just the writing of new user manuals. This allowed me to familiarize myself with the tool and to enjoy the publisher's ergonomics. Today, I am able to reuse existing content without the risk of errors, which often occur with "copy-and-paste" in Word.
What's more, with Calenco, we can automatically offer a document in various formats (Web, PDF, etc.), which cannot be done in Word without a lot of manipulations.
Training went well, it helped me to quickly take charge of the software and become autonomous. I also relied on the user manuals, which contain important information, but the training was the best.
Regarding information, besides the support messages that I receive, I do not necessarily read newsletters, emails, etc. When I need something I create a ticket and I get an answer fairly quickly.
Yes, of course, especially for software publishing companies, who must create manuals, online help, and translate them. It's a complete tool. We are happy with Calenco.