Online Contextual Help: Deliver the Right Content at the Right Time

Essential for accompanying software

Online contextual help is essential today to accompany a software or operating system and allow the user to quickly take control of it autonomously. Online help has also become indispensable on many embedded systems.

Today thanks to solutions such as Calenco it is possible to customize this online contextual help according to the profile of the reader or also the page consulted. The information can be accessed by an automatic pop-up or a link to the page concerned. The user is now asking for intuitive interfaces. In case of need, he wishes to find the information himself directly. He no longer wants to go through a hot line or worse read a complete manual to find the information. The contextual online help is the sesame that will give the user its freedom to auto learn the software.

Online contextual help, a modern tool

Industry 4.0

The contextual online help is particularly suitable in industry 4.0, especially for the IO (Internet of Things) or AI (Artificial Intelligence). In these modern contexts information must be available at the right time and adapted to the user level. He can be beginner, confirmed, expert. He must quickly find the right information. Otherwise it will not be read, with the result that the product may be rejected.

Calenco - Online contextual help specialist

Many of our clients software publishers specializing in finance, health, industry or marketing (ULLINK, IGE XAO,DL Santé,Saint Gobain, ..) give priority and put a requirement to the quality of their online contextual help. For some clients who use workflows it is important that they can deliver the right information at the precise workflow stage to achieve the right process.

Calenco a modern solution

You know the African technological leap called the "leapfrog". One of the best known in telephony is mobile banking. The Africans went directly to the mobile phone squeezing the fixed telephone installations. This technological leap has also changed the banking sector in difficulty to open up so many agencies needed for money exchanges. Mobile has become a means of payment for Africa long before European countries.

Beninese leapfrog of online contextual assistance

Benin's Ministry of Finance has taken advantage of the overhaul of its budget system, which is now in project mode to re-establish the entire budget information system. To support this change and enable each agent to regain their autonomy in the new organization, it was important to put in place effective online contextual help. The Société Nationale de Développement Informatique (SNDI) in charge of this transformation immediately appealed to NeoDoc to install Calenco.

The project leader wanted a solution to write the user documentation of the new computer system in collaborative mode. Because all departmental officers will use the online documentation and contextual help. It seeks a modern approach to access to information. He wants to get out of the classic scheme of documentation made by developers. They do not always have user vision.

Why Calenco?

The Calenco solution is easy to handle and quick to install. So they quickly put in place a powerful personalized contextual help.In addition, there is a lot of exchanges between departmental officials, add the SNDI project leader.The NeoDoc team received a good reception to install the solution and to do the training of the teams of trainers. In turn, they will be committed to training other services.

The online contextual help also allows you to discover beautiful countries and make beautiful encounters, concluded with humour Camille Bégnis, founder of NeoDoc.